1. INTRODUCTION
The Human Company (“we,” “us,” or “our”) is committed to protecting the privacy and security of personal information of our clients, candidates, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African laws.
2. SCOPE
This Privacy Policy applies to:
• Our recruitment services provided both in-person and online
• Our website and online platforms
• Communications between our staff and clients/candidates
• Information collected through third-party service providers
3. INFORMATION WE COLLECT
Personal Information
We collect the following categories of personal information:
– For Candidates:
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- Full name and contact details
- Identity number and citizenship status
- Educational qualifications and certifications
- Employment history and references
- Skills and experience
- Salary expectations and current remuneration
- Criminal record checks (where legally required)
- Psychometric assessment results (with consent)
- Video recordings of online interviews (with consent)
– For Clients:
-
- Company details and registration information
- Contact person’s details
- Billing and payment information
- Job requirements and specifications
- Company policies and procedures relevant to recruitment
– Automatic Information
-
- When you use our website or online services, we may collect:
- IP address and device information
- Browser type and version
- Operating system
- Pages visited and actions taken
- Date and time of visits
- Cookies and similar tracking technologies
4. PURPOSE OF PROCESSING
We process personal information for the following purposes:
• Facilitating job placements and recruitment services
• Conducting candidate assessments and screenings
• Managing client relationships and requirements
• Processing payments and maintaining financial records
• Complying with legal obligations
• Improving our services and user experience
• Marketing our services (with consent)
• Statistical analysis and reporting
5. LEGAL BASIS FOR PROCESSING
We process personal information based on:
• Contractual necessity
• Legal obligations
• Legitimate business interests
• Consent (where required)
• Employment law requirements
6. INFORMATION SHARING AND DISCLOSURE
Third-Party Service Providers
We may share personal information with:
• Background screening companies
• Psychometric assessment providers
• IT service providers
• Payment processors
• Cloud storage providers
• Professional advisors
Client Companies
We share candidate information with potential employers only:
• With explicit candidate consent
• When necessary for job application purposes
• In accordance with agreed confidentiality terms
Legal Requirements
We may disclose information:
• To comply with legal obligations
• In response to court orders
• To protect our rights and interests
• To prevent fraud or criminal activity
7. CROSS-BORDER TRANSFERS
When we transfer personal information outside South Africa, we ensure:
• Adequate levels of protection
• Appropriate safeguards are in place
• Compliance with POPIA requirements
• Data transfer agreements are implemented
8. DATA SECURITY
We implement appropriate technical and organizational measures including:
• Encryption of sensitive data
• Secure servers and firewalls
• Access controls and authentication
• Regular security assessments
• Staff training on data protection
• Incident response procedures
9. DATA RETENTION
We retain personal information for:
• The duration necessary for our services
• Legal and regulatory compliance
• Standard business operations
• A maximum of 5 years after last interaction
10. YOUR RIGHTS
Under POPIA, you have the right to:
• Access your personal information
• Correct inaccurate information
• Request deletion of information
• Object to processing
• Withdraw consent
• Lodge complaints with the Information Regulator
11. COOKIES AND TRACKING
We use cookies and similar technologies to:
• Improve website functionality
• Analyse usage patterns
• Enhance user experience
• Customize content
• You can manage cookie preferences through your browser settings.
12. CHILDREN'S PRIVACY
We do not knowingly collect information from persons under 18 years without parent/guardian consent.
13. CHANGES TO THIS POLICY
We may update this Privacy Policy periodically. Material changes will be notified through:
• Email notifications
• Website announcements
• Direct communication
14. CONTACT INFORMATION
For privacy-related inquiries email info@thehumanco.co.za.
15. INFORMATION REGULATOR
Complaints may be directed to:
The Information Regulator (South Africa)
JD House, 27 Stiemens Street
Braamfontein, Johannesburg, 2001
Email: inforeg@justice.gov.za
16. GOVERNING LAW
This Privacy Policy is governed by South African law and subject to the jurisdiction of South African courts.
© 2025 The Human Company
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